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Shipping Policy

This Shipping Policy outlines the terms and conditions related to the delivery of wholesale orders from Tongxiang JM textile Co.,Ltd, a professional clothing manufacturer based in China. By engaging with us, you acknowledge and accept the terms below.

1. Scope of Shipping Services

We provide shipping services for B2B wholesale orders worldwide, including:

  • Domestic shipping within China (for export agents or consolidation)

  • International shipping via air freight, sea freight, express courier, or third-party logistics (3PL)

We serve retailers, wholesalers, and brand partners, and all shipping arrangements are tailored to the order size, delivery timeline, and buyer preference.

2. Shipping Terms Offered

We offer the following Incoterms (international commercial terms) based on your order:

  • EXW (Ex Works): Buyer arranges pickup from our factory.

  • FOB (Free On Board): We deliver to the port of departure and handle local export procedures.

  • CIF (Cost, Insurance, and Freight): We manage freight and insurance to the buyer’s destination port.

  • DDP (Delivered Duty Paid): Available for select countries—includes customs clearance and delivery to buyer’s door (inquire for availability and cost).

3. Processing & Production Lead Time

Production timelines vary depending on product type, order volume, and customization:

  • Standard lead time: 15–45 business days after payment and confirmation of specifications.

  • Sample orders: 5–15 business days

  • Peak season: May incur extended production times (early planning is recommended)

After production, the shipping time depends on the method chosen (see below).

4. Shipping Methods and Estimated Delivery Times

Shipping MethodCarrier ExamplesEstimated Time
Express (small orders)DHL, FedEx, UPS5–10 business days
Air Freight (medium orders)Freight Forwarder, Air Cargo7–12 business days
Sea Freight (bulk orders)Maersk, COSCO, etc.15–45 business days
Rail Freight (EU only)China–Europe Railway20–35 business days
DDP Courier (select regions)YunExpress, 4PX, etc.10–25 business days
 
Note: Delivery times do not include customs delays or national holidays.
 

5. Shipping Costs

Shipping costs are calculated based on:

  • Shipment volume (CBM or weight)

  • Destination country

  • Shipping method and Incoterm selected

  • Any applicable handling, documentation, or inspection fees

Shipping costs will be clearly quoted before dispatch and reflected in your Proforma Invoice (PI) or separate freight invoice.

6. Customs Duties and Import Taxes

  • For EXW, FOB, CIF, buyers are responsible for paying any applicable import duties, VAT, or customs clearance fees at the destination country.

  • For DDP, all duties and customs clearance are handled by JM Textile or our partner carrier.

We can provide assistance with customs documentation including:

  • Commercial Invoice

  • Packing List

  • Certificate of Origin (if requested)

  • Bill of Lading or Air Waybill

7. Shipping Insurance

For CIF and DDP shipments, we include standard cargo insurance. For other terms, insurance can be arranged upon request.

If the buyer chooses their own freight forwarder, they assume responsibility for insurance unless otherwise specified.

8. Tracking & Delivery Confirmation

  • Once your order ships, we will provide the tracking number and carrier information.

  • For large freight shipments, our team will assist with the Bill of Lading and coordination with your logistics provider.

  • You are encouraged to monitor your shipment and communicate with us regarding any delays or concerns.

9. Delays and Force Majeure

While we strive to meet all shipping timelines, JM Textile is not responsible for delays caused by:

  • Natural disasters, strikes, pandemics, or war

  • Customs inspection or port congestion

  • Logistics disruptions or carrier errors

In such cases, we will assist in coordinating a revised delivery plan to minimize impact.

10. Damage or Loss During Shipping

If goods arrive damaged or are lost in transit:

  • Report the issue within 48 hours of receipt

  • Provide photo or video evidence and shipping documentation

  • We will assist in filing an insurance claim or offering resolution per agreement

Please inspect all shipments upon delivery. Claims made after the 48-hour window may not be accepted.

11. Contact Us

For shipping inquiries, logistics coordination, or documentation support, please contact:

Email: janezhu5@yeah.net
Address: Chongfu Town, Tongxiang City, Zhejiang Province, 314511, China