Frequently Asked Questions

All orders placed by 1:00 PM EST will ship out the same business day, where as orders placed after 3:00 PM (OR during the weekened) will ship out the next business day.

General Shipping takes between 2-4 business days depending on your location.

International orders and in-state orders have the same policy.

International Shipping takes 3-7 business days depending on your location.

Customs fees are applied on each orders when crossing international borders. Custom fees are dependent on each country. Each customer will be responsible for paying customs. If you refuse to pay custom fees, the items will be returned to JM Textile.

Currently we do not offer any drop shipping services; All merchandise is sent directly to the business owner.

If your order has not been shipped out just yet, please contact our support team with the correct shipping address. Our team works hard to get every package shipped out within the same day of purchase as quickly as possible and we are unable to make any changes after all items have been sent out.

If we have yet to process your order, a cancellation request may be authorized and approved. Please note that JM Textile does not issue any refunds, if your cancellation is approved you will receive store credit for your purchase.