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Refund and Returns Policy

This Refund and Returns Policy applies to all wholesale orders placed through JM Textile, a professional clothing manufacturer and B2B supplier based in China. Please read this policy carefully before placing an order. By working with us, you agree to the terms outlined below.

1. Scope of Policy

This policy covers:

  • Returns or exchanges of defective or incorrect items

  • Refunds for qualifying cases

  • Procedures for handling disputes

  • Exceptions and limitations for wholesale/B2B orders

Note: As a B2B wholesaler, we do not accept returns for reasons such as overstock, unsold inventory, or change of mind. All items are produced to order or in bulk with agreed-upon terms.

2. Return Eligibility

You may request a return or exchange if:

  • You receive damaged, defective, or incorrect items

  • The items delivered do not match the specifications confirmed in the official PI (Proforma Invoice) or sample

Conditions for Acceptance:

  • Claims must be reported within 7 calendar days of receiving the shipment

  • Items must be unused, unworn, and in original packaging

  • You must provide photo or video evidence of the defect or issue

3. Non-Returnable Items

The following are non-returnable:

  • Customized or private-label items with logos, tags, or special prints

  • Clearance or promotional sale products

  • Items damaged due to misuse or improper care by the buyer

  • Minor variations in color, stitching, or sizing within industry tolerance (±2-3 cm)

4. Return Process

To initiate a return request:

  1. Contact our customer service at:
    Email: janezhu5@yeah.net
    Include your order reference, description of the issue, and visual evidence.

  2. Review & Approval:
    Our QC team will assess the claim. If approved, we will issue a Return Authorization.

  3. Return Shipping:
    Return instructions and shipping address will be provided. Return costs are borne by the buyer unless the issue is our error.

  4. Inspection & Resolution:
    Upon receiving the returned goods, we will inspect the items and confirm the resolution.

5. Refund Terms

If a refund is approved:

  • Refunds will be processed via bank transfer, PayPal, or the original payment method

  • Processing time: 7–15 business days

  • Refunds may be partial depending on the condition of the returned goods and any restocking or logistics fees (if applicable)

6. Exchange Policy

If your return request is approved and you prefer exchange over refund, we will:

  • Replace defective or incorrect products at no additional product cost

  • Ship replacements with your next bulk order or separately (shipping cost to be agreed)

7. Quality Control and Inspection

Before dispatch, every batch undergoes strict Quality Control (QC) inspection. If you would like to arrange a third-party inspection or request live video QC, please notify us in advance. We encourage buyers to review samples before confirming bulk orders.

8. Dispute Resolution

We aim to resolve all return and refund issues amicably. If disputes arise:

  • We encourage resolution through open communication

  • If required, third-party mediation (e.g., Alibaba Trade Assurance or external QC agencies) may be used based on the order channel

9. Contact Us

For return and refund inquiries, please contact:

Email: janezhu5@yeah.net
Address: Chongfu Town, Tongxiang City, Zhejiang Province, 314511, China

We appreciate your cooperation and understanding as we strive to maintain a professional, fair, and transparent B2B relationship. For long-term partnerships or high-volume orders, we are happy to negotiate return terms as part of your supplier agreement.